Terra Haven Support

Returns & Exchanges

We want every Terra Haven purchase to feel right at home with you.

Our Policy

Damaged or incorrect items

Contact us as soon as possible if your order arrives damaged, defective, or incorrect. Include your order ID and clear photographs of the product and packaging.

Exchange requests

Exchange requests are reviewed based on product condition, availability, and the circumstances of the request.

Change-of-mind returns

Products must be unused, unwashed, and in their original condition and packaging to be considered for return.

Customised products

Customised or personalised products may not be eligible for return or exchange unless they arrive damaged, defective, or incorrect.

Return process

Contact Terra Haven before sending anything back. Provide your order ID and reason for the request. Do not ship a return without receiving confirmation from Terra Haven.